Dental suppliers and marketplaces: common objections, honest answers

Before joining a dental marketplace, a supplier always has the same questions. They are fair questions, and they deserve clear answers, even when the answer is not the one you would like to hear.

First objection: do I have to give exclusivity? No. Oralzon's terms do not require exclusivity. You can keep selling through your agents, your own shop and your distributors. The marketplace is an addition, not a replacement.

Second: who sets the prices? You do. You enter prices excluding VAT, you can change them whenever you like and you can apply discounts and discount codes from the dashboard. The platform calculates VAT according to the customer's country, but the price is yours.

Third: what does it really cost? The first 180 days come with no subscription fee. After that the plan costs 199 euros a year, and each sale carries a 7% commission. There are no activation fees and no minimum term. If you sell nothing during the trial, you pay nothing.

Fourth: what if I do not sell? Then you find out without having lost money. That is exactly why there are six months of trial: to measure before committing.

Fifth: do I have to change how I invoice? No. You keep issuing the invoice to the customer yourself, as always. In the dashboard you find the data ready, with VAT already calculated. Oralzon invoices you only for its commissions and the plan.

Sixth: who handles returns and customer questions? You do, because you know your products better than anyone. Requests arrive in the dashboard in an orderly way, and returns follow the published terms of sale, the same for all vendors.

Seventh, the most delicate: does the customer become mine? This answer must be given without ambiguity. Customers who find you through Oralzon cannot be taken off the platform: the rules forbid it, and anyone who breaks them risks having their account blocked. It is the condition that makes the model sustainable: the commission pays for a customer the platform brought you.

Eighth: are there customers already? Oralzon is in its launch phase, and it would be wrong to say otherwise. It is also the moment when competition is at its lowest and new products get a boost in the ranking of results.

If any of these answers does not convince you, the most useful thing is to see for yourself how it works. You can explore the vendor dashboard in a demo store, without signing up.

In short: no exclusivity, you set the prices, six months with no subscription fee and then 199 euros a year plus 7% on sales, you issue the invoice yourself as always, you handle returns and questions from the dashboard, customers found through the platform stay on the platform, and Oralzon is in its launch phase, with the advantage of joining while competition is low.